Our customer service goal is simple: We are committed to providing our customers total satisfaction. Every time. Guaranteed.
To help us better help you, here are some links to some Frequently Asked Questions:
Please note the following about our shipping & handling process:
- SABRE will not drop ship orders over $50 due to fraudulent activity concerns.
- Order confirmation emails are automatically generated once you've successfully placed an order. But, they can be sent to junk mail. Please check all of your email folders.
- Shipping confirmation emails are sent from the carrier you select during checkout, so an email from either UPS or FedEx will be sent once your order ships - look through your junk mail for these too!
Please note the following about our Warranty / Return Policy and process:
- All pepper sprays are warrantied through their expiration date (found on the canister) this is for manufacturing defects ONLY.
- All alarms have a 90 day limited warrant due to manufacturing defects.
- Stun guns come with a 2 year warranty covering manufacturing defects ONLY. You must register for the warranty at www.sabrered.com/stun-gun-warranty. Failing to register the warranty within 90 days of purchase will void the warranty. The S-1000sf and S-2000sf come with a Lifetime warranty - warranty registration is still required.
- The warranties do NOT cover items that have been abused or lost (unless the holster, clip and/or keychain fails - must have visual proof), have suffered damage to the unit from being dropped, thrown, slammed in a door, run over or manipulated in anyway.
- Any item returned without prior authorization and a valid return authorization number will be discarded.
- Refunds on defective items are only available when purchased directly from SABRE and returned within 30 days of purchase. After 30 days only replacement items will be sent.
- Non-defective merchandise - Return/Warranty authorization form is required and must be sent to firstname.lastname@example.org within 30 days of customer receipt of order. Upon review and approval Return Authorization number will be issued. Items must be shipped back within 15 days of return authorization approval. *Refunds can only be issued to customers that purchased directly from SABRE.
- To request a warranty/return authorization fill out this form and send to email@example.com