Contact

Our customer service goal is simple: We are committed to providing our customers total satisfaction. Every time. Guaranteed.

To help us better help you, here are some links to some Frequently Asked Questions:

• I'm looking to become a PSA instructor 
• I need to get in touch with the PSA program manager 
• I'd like to register my SABRE stun gun for the 2-year warranty 
• I'd like to become an affiliate with SABRE

Please note the following about our shipping & handling process:

• SABRE will not drop-ship orders over $50 due to fraudulent activity concerns.
• Order confirmation emails are automatically generated once you've successfully placed an order. But, they can be sent to junk mail. Please check all of your email folders.
• Shipping confirmation emails are sent from the carrier you select during checkout, so an email from either UPS or FedEx will be sent once your order ships - look through your junk mail for these too! 

Please note the following about our Warranty / Return Policy and process:

• All pepper sprays are warrantied through their expiration date (found on the canister) this is for manufacturing defects ONLY. 
• All alarms have a 90-day limited warranty due to manufacturing defects.
• Stun guns come with a 2-year warranty covering manufacturing defects ONLY. You must register for the warranty at www.sabrered.com/stun-gun-warranty. Failing to register the warranty within 90 days of purchase will void the warranty.
• The warranties do NOT cover items that have been abused or lost (unless the holster, clip, and/or keychain fails - must have visual proof), have suffered damage to the unit from being dropped, thrown, slammed in a door, run over or manipulated in any way. 
• Any item returned without prior authorization and a valid return authorization number will be discarded.
• Refunds on defective items are only available when purchased directly from SABRE and returned within 30 days of purchase. After 30 days only replacement items will be sent.
• Non-defective merchandise - Return/Warranty authorization form is required and must be sent to returns@sabrered.com within 30 days of customer receipt of order. Upon review and approval, a Return Authorization number will be issued. Items must be shipped back within 15 days of return authorization approval. *Refunds can only be issued to customers that purchased directly from SABRE.
• To request a warranty/return authorization fill out this form and send it to returns@sabrered.com