Shipping & Returns
SABRE Shipping & Returns Policy
At SABRE, customer satisfaction and product quality are our top priorities. Please find below the guidelines for shipping and returning products purchased through SabreRed.com.
Shipping Information
- Orders are processed within 1–2 business days.
- Standard delivery typically takes 3–7 business days via UPS or FedEx.
- Shipping is available within the Continental US.
- Expedited shipping is not available.
- Order confirmation emails are automatically generated once you’ve successfully placed an order.
- Tracking information emails are automatically generated when your order ships.
- Shipping charges are non-refundable unless the item arrives damaged or incorrect.
- SABRE will not drop ship orders over $500.00 due to fraudulent activity concerns.
Returns & Refunds
Purchases from Other Retailers
Products purchased through third-party retailers or online platforms (e.g., Amazon, Walmart) must be returned through those respective sellers. SABRE cannot issue refunds for such purchases.
Returns for Orders Placed on SabreRed.com
Defective Items
- Items purchased on SabreRed.com and found to be defective may be returned within 30 days of purchase for a full refund.
- After 30 days, defective items may be eligible for replacement only.
- Defective claims must be authorized by SABRE.
- Customers must obtain a Return Authorization Number (RA#) by emailing Returns@SabreRed.com.
- Damage due to misuse, accidents, or alterations is not covered.
- Photos and/or videos of the issue may be required for approval.
- SABRE will issue a prepaid shipping label for the return of defective items unless otherwise specified on warranty.
Non-Defective Items
- Returns on non-defective products are accepted within 30 days of purchase and must be unopened, unused, undamaged, and in original packaging.
- Customers must obtain a Return Authorization Number (RA#) by emailing Returns@SabreRed.com
- Items must be returned within 15 days of RA# issuance.
- Return shipping is the customer’s responsibility unless the product is defective or incorrect.
- Refunds will be issued to the original payment method for the product cost only (shipping charges are non-refundable).
Refund & Replacement Timeline
- Once the return is received and inspected, approved refunds are processed within 7–10 business days.
- Replacements are shipped within 3–5 business days after receipt of defective item.
Return Conditions and Exceptions
- Items returned without prior authorization or a valid RA# may be discarded.
- Opened or used items are not eligible for return unless they are defective.
- SABRE does not accept returns for international orders.
Need Help?
We're here to assist you:
- Email: Returns@SabreRed.com
- Phone: 1-800-325-9568 (Mon–Fri, 8:30 AM–4:30 PM CST)
- Live Chat: Available on SabreRed.com